At Avento Luxury Suites, we are committed to protecting your privacy and handling your personal data responsibly in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
We may collect the following personal information:
– Full name
– Email address
– Telephone number
– Reservation details
– Information submitted through our contact or reservation forms
We may also automatically collect technical information such as your IP address, browser type, device information, website usage and browsing behaviour through cookies and analytics technologies.
How We Use Your Information
Your personal data may be used to:
– Process and manage reservations
– Respond to enquiries
– Provide customer support
– Communicate important information regarding your stay
– Improve our website and services
– Comply with applicable legal obligations
We process your personal data only where there is a lawful basis for doing so.
Cookies
Our website uses cookies to improve your browsing experience, analyse website traffic and enhance website performance.
Some cookies are essential for the proper operation of the website, while others help us understand how visitors interact with our content.
You can manage or disable cookies at any time through your browser settings. For more information, please refer to our Cookie Policy.
Analytics & Third-Party Services
We use Google Analytics to better understand how visitors interact with our website and improve its performance.
Our website may also use Meta (Facebook) Pixel and similar technologies to measure advertising performance, understand visitor behaviour and deliver more relevant marketing content.
We may also integrate trusted third-party services such as online booking platforms, Google Maps and social media features, each operating under their own privacy policies.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.
Your Rights
Under the GDPR, you have the right to:
– Access your personal data
– Request correction of inaccurate or incomplete information
– Request deletion of your personal data where applicable
– Restrict or object to the processing of your personal data
– Withdraw your consent at any time where processing is based on consent
– Request a copy of the personal data we hold about you
To exercise any of these rights, please contact us using the details below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us.